NamiSmart (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (namismart.com), use our services, or interact with us. Our services include network and security solutions, security camera systems, smart home automation, mesh systems, internet access points, and access control systems for residential and small business clients. By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you contact us, request a quote, or purchase services, we collect personal information such as your name, email address, phone number, billing address, and payment information (e.g., credit card details). For example, if you fill out our contact form or request a custom quote for a security camera system, we will collect this information to process your request.

Service-Related Information: When you use our smart home or security services, we may collect data such as device identifiers, IP addresses, network usage data, camera footage (if applicable), and smart home device activity (e.g., lock status, thermostat settings). This data is used to provide and maintain our services.

Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and referring URLs. This data is collected automatically using cookies and similar technologies.

Location Data: If you enable location services (e.g., for remote monitoring of cameras), we may collect your device’s location to provide location-based features.

2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To install, maintain, and support our network security, camera systems, smart home solutions, mesh systems, internet access points, and access control systems. For example, we use your camera footage to enable real-time monitoring and alerts.

To Process Transactions: To process payments for services, such as when you purchase a Standard package for $675 or request a custom Premium package.

To Communicate: To respond to inquiries, provide quotes, send service updates, and notify you of changes to our policies or services. For example, we may email you to confirm a consultation appointment.

To Improve Our Services: To analyze usage data and improve our website and services, such as optimizing network performance for mesh systems.

To Ensure Security: To monitor and secure our services, including detecting and preventing unauthorized access to your smart home devices or network.

For Marketing: To send promotional emails about new services, such as updates to our Internet Access Points, with your consent. You can opt out at any time by clicking the unsubscribe link in our emails.

To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal requests, such as providing data in response to a court order.

3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
With Service Providers: We use third-party service providers to assist with payment processing (e.g., Stripe), website analytics (e.g., Google Analytics), and cloud storage (e.g., Amazon Web Services). These providers are contractually obligated to protect your data and use it only for the services they provide to us.

With Smart Home Partners: If you use smart home devices integrated with third-party platforms (e.g., Amazon Alexa, Google Home), we may share device data to enable functionality, such as voice control of your smart locks.

For Legal Reasons: We may disclose your information to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of NamiSmart, our clients, or others.

In Business Transfers: If NamiSmart is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of such changes.

4. How We Protect Your Information
We implement industry-standard security measures to protect your information, including:
Encryption of sensitive data (e.g., payment information, camera footage) in transit and at rest.

Secure storage of data on cloud servers located in the United States, managed by reputable providers like Amazon Web Services.

Access controls to limit who can view or manage your data, such as requiring two-factor authentication for our technicians accessing your smart home systems.

Regular security audits to identify and address vulnerabilities in our network and services.

Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

5. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons) to enhance your experience on our website. Cookies help us:
Remember your preferences (e.g., language settings).

Analyze website traffic and user behavior through Google Analytics.

Deliver targeted advertisements (if applicable).

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website, such as the ability to request a quote.

6. Your Privacy Choices
You have the following rights regarding your information:
Access and Update: You can request access to the personal information we hold about you and request updates or corrections by emailing sales@namismart.com.

Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the unsubscribe link in any email or contacting us at sales@namismart.com.

Delete Your Data: You can request the deletion of your personal information, subject to legal or contractual obligations (e.g., retaining payment records for accounting purposes). Email us at sales@namismart.com to make this request.

Camera Footage: If you use our security camera services, you can manage or delete footage through your account dashboard. We retain footage for 30 days unless otherwise specified or required by law.

7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately. If you believe a child under 13 has provided us with information, please contact us at sales@namismart.com.

8. Third-Party Links
Our website may contain links to third-party websites, such as those of smart home partners (e.g., Amazon Alexa) or payment processors (e.g., Stripe). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers
NamiSmart operates primarily in the United States, and your information is stored on servers located in the U.S. If you are accessing our website or services from outside the U.S., your information will be transferred to the U.S., where data protection laws may differ from those in your jurisdiction. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. If we make significant changes, we will notify you by email (using the address sales@namismart.com) or through a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:

NamiSmart
Porter Ranch, CA
Phone: (818) 606-5100
Email: sales@namismart.com